Returns

Sleepwear Returns:  You may return or exchange your unused products within 30 days of purchase date. We do not require a Return Authorization (RMA) for sleepwear. There is no cost to exchange your product for a different item except for the postage you pay to return the item. Any shipping fees originally paid on your order are non-refundable. If credit is issued, it will be issued to the payment method used on your original purchase.  

Bedding Returns: You can return your unused product within 30 days of purchase date.  Bedding must be returned in original packaging complete with tags, bags and inserts. Any shipping fees originally paid on your order are non-refundable. If you need to return  any bedding products, you will need to request a return authorization number by contacting Cool-jams via our contact form. Contact Cool-jams about your return. If you wish to exchange your bedding for a different item, size or color, we request that you return the bedding per our return policy and simply reorder the correct item on cool-jams.com.

Holiday Returns: For items purchased in November and December we extend our returns window until January 31.

Errors/Defects: If it is our mistake and we've sent you the wrong product or size, we will pick up the package at our expense and exchange for the correct size or product.

We don't often have product defects, but if you discover a defect on any of our products, please send an image of the product defect to our customer service team at info@cool-jams.com and we will do our best to remedy the problem.

 International Returns: For international orders, we can accept unused returns or exchanges within 30 days of shipment, however all inquiries (other than US or Canada) should be directed to GlobalShopex at customerservice@globalshopex.com, 786-314-7144 or GlobalShopex Customer Service Department.

Product must be returned to us in its original condition with original packaging complete with tags, bags, instructions and inserts within 30 days of purchase. We cannot accept returns on products that have been customized or used. All returns must be accompanied by our return/exchange form and must be sent to the correct warehouse. See return forms below to use for bedding and sleepwear. For exchanges, if there is a cost difference between your returned item and the replacement item, we will provide a credit; however, if the replacement item is higher in price, we will contact you for approval of any additional charges. Promotional discounts do not apply to exchange requests. Please allow 2 weeks for returns processing.

Select the appropriate return form below. Note that the sleepwear shipping label is not prepaid and can be used for sleepwear returns only. All bedding returns require a special returns authorization (RA#) and must be sent to our bedding warehouse.

Sleepwear Return Form

Sleepwear Return/Exchange Label

Bedding Return Form 

Ordering Online

Cool-jams is hosted on the Shopify e-commerce platform.

Shopify is certified Level 1 PCI DSS compliant. As a result, the Cool-jams store is automatically PCI compliant, which ensures you have peace of mind when shopping from our store.  The Payment Card Industry Data Security Standard (PCI DSS) was adopted by the Payment Card Industry Council in 2005 with the aim of protecting card holder data used during online payments. It is backed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa.

You can read more about Shopify's PCI compliance and security measures here

Yes we will happily take orders over the phone. Please contact Cool-jams at 888-849-0013. If our operators are busy, leave a message and someone will call you back generally within a few hours.

We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order can ship. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. 

Once your order is shipped you will receive a shipping confirmation email with a tracking link. You can use the link provided to check your order status at anytime. 

After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there. 

Our Cool-jams gift certificates are sent via email as soon as the order is confirmed and payment is processed. This is generally less than an hour after the order has been placed. Once you receive the gift card link, you can use it for yourself or add a personal message and forward to the gift recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "gift card or discount code" during check-out. 

Shipping

Shipping charges depend on the weight of the package and your location. You will be able to view shipping charges before ordering by entering your shipping address, selecting the shipping method you prefer. For international shipping (outside US and Canada), select "International Check-out".

We rate shop to select the most economical method to your location. Most often this method includes USPS, so be sure that you enter an address that accepts USPS delivery. We are not responsible for shipping delays that are a result of credit card/billing problems, weather conditions, product availability delays, or order changes made after the order has been placed.

Contiguous USA (excludes Hawaii, Alaska and territories):
Free economy shipping (5-10 business days) 
Expedited (3-5 business days)
Express (1-2 business days)

Alaska, Hawaii, US territories and military locations: 
Standard Ground (6-12 business days) 
Expedited (3-6 business days)
Express (1-3 business days)

Canada Shipments:
We are not responsible for any duties or fees imposed by the Canadian government. Sometimes customs clearing by Canadian government can add a few extra days to the delivery time frame.
Standard (6-14 business days)
Express (2-5 business days)

All shipments to any other country outside the US and Canada should use our International Check-out option. 

All in -stock orders are shipped within 1 to 24 hours after the order is received except orders placed Friday afternoon through Sunday will be shipped Monday am. Please note, possible shipping delays during busy holiday time periods.

Bedding is shipped out of a different warehouse than our sleepwear. If bedding is a part of your order, you may receive 2-3 packages. Cool-jams ships worldwide to 150 countries. Note international shipping info below.  

Select the "Free Ground Shipping US" option at check-out for free shipping within the contiguous US on your entire order. This offer does not include states or US territories/military bases outside the contiguous US. Choose an alternate shipping option when shipping outside the contiguous US. You will be able to view all shipping charges during checkout by entering your shipping address and selecting the shipping method.  Shipping time for Free Economy is 5-10 days depending on specific location and weather conditions.  

Cool-jams Sleepwear has partnered with a trusted third-party company GlobalShopex.com to fulfill orders for our international retail and wholesale customers. If you are a retail customer, simply add any items you wish to purchase into your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to  GlobalShopex for payment processing. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery.  You  also have the option to prepay duties and taxes imposed by your respective government. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or phone 786-314-7144.

Shipping costs may vary considerably based on four factors:
• Order size & weight
• Destination Country
• Shipping preference 
• Duties and taxes collected by your government (if you choose to prepay)

Exact shipping charges are determined during the checkout process based on the factors above. To see the shipping costs for your specific internal order, please continue shopping and begin your  international checkout.

We ship to over 150 countries and we provide international customer support in multiple languages via phone (including local international phone numbers) chat and email. 

Ground US/Free Economy: If your order is placed M-F, your order will usually leave our facility either the same business day or the next business day. Weekend orders are shipped the following Monday. Normal shipping time is 5-10 business days (depending on specific location and weather conditions). Ground shipments to Hawaii and Canada can take up to 14 business days. See international shipping for all other countries.

Expedited Shipping: This shipping method takes 3-5 business days (3-6 days outside contiguous US) and is shipped via most economical expedited method. If your order is placed M-F the order will be shipped the same business day or next business day depending on when the order is received. Weekend orders will be shipped the following Monday.

Express Shipments: If your order is placed M-F, your order will leave our facility either the same business day or the next business day depending on when the order is received. Normal express is 1-2 days.  Express shipments to Canada take 2-5 business days due to customs clearance time.

International Orders: Shipping time for international orders typically take 10-14 days depending on the destination. Sometimes there is a delay due to customs clearance by a respective government. 

We are not responsible for shipping delays that are a result of credit card/billing problems, weather conditions, product availability delays, or order changes made after the order has been placed.

Below we have listed our best estimates for last shipping date to receive your order by December 24 for each of our shipping methods:

US Orders: TBD
Canadian Orders:  TBD
International Orders: Must select international check-out. Place order by Nov. 30 for delivery by Dec. 24. Delivery time not guaranteed. Once you select international check-out you will have the choice to pay more for expedited delivery and to prepay duties and taxes. 

Sleepwear

The  men's and women's size charts are located just under the product description on every product page along with other helpful links. Click to check your size before you make your purchase. 

Cool-jams' award winning sleepwear is great for travel because its  lightweight, compact, wrinkle resistant and quick drying. In fact you won't find a more comfortable travel pajama anywhere. Once you try Cool-jams we know you won't leave home without them. 

All of our Cool-jams wicking pajamas and nightgowns are manufactured using our exclusive moisture wicking poly micro fiber smart fabric with incredible wicking and quick-dry properties. The hand-feel and amount of stretch is like a super soft cotton t-shirt material. The poly microfiber yarn we use in our fabric has advanced evaporation and thermo-regulation properties, which helps to reduce the body's temperature to ensure a great night’s sleep. In fact, testing shows that our Cool-jams fabric wicks and dries 4 times faster than cotton or poly/cotton. We've also tested every leading wicking sleepwear brand and found that there is no other brand with a more effective moisture wicking fabric than Cool-jams. Unlike other wicking fabrics, the wicking ability of Cool-jams is scientifically woven into the fabric, so the wick never washes out. This feature translates to a cool comfortable sleep regardless of how warm you get. Learn more about the science behind our Cool-jams Sleep Technology.

Regular cotton fabrics are relatively absorbent, but keep the moisture next to the skin because cotton dries slowly keeping you wet and uncomfortable. Polyester fabrics are not absorbent, thus keeping you hot and sticky. Cool-jams Sleepwear is made of 100% poly microfiber* with superior wicking properties to absorb heat and moisture faster than cotton or polyester. Additionally, the fabric draws the moisture and heat away from the skin and then dries very quickly. In fact it dries 4 times faster than regular woven or knit cotton fabrics. Customers and experts alike tell us that Cool-jams are a great solution for women suffering from menopause hot flashes, for those living in warm climates, or for anyone just trying to stay cooler at night. *Note our midnight color use a bit of rayon to achieve the variegated color effect.

The drying time for Cool-jams Sleepwear depends on several factors: room temperature, room humidity and the amount of moisture left in the fabric after washing. If you are hand washing, we recommend hand wringing first and then wringing inside a twisted towel for a faster drying time. Depending on all of the above factors, dry time can be 10 minutes (tumble dry) to 4 hours (hanging). Sorry that we cannot be more specific, but we can tell you that based on side-by-side testing, Cool-jams is the fastest drying microfiber sleepwear currently available in the marketplace. This quick drying feature is one of the many reasons so many customers purchase our sleepwear for travel and temperature regulation.

It is not a problem to put Cool-jams in the dryer as long as you do not use fabric softener or softener sheets which diminish the fabric's wicking ability. Also some customers in dry climates notice a bit of static when Cool-jams are placed in the dryer.  The dry time in an automatic dryer is 5 minutes or less.  

The softness comes from a very thin micro-fiber yarn with four times the filaments of other yarns. When we manufacture our fabric we use hundreds of strands of this unique, breathable yarn which gives Cool-jams its silky, soft, cotton like hand-feel.

Feels Like Cotton
Controls Body Temperature
Wrinkle-free
Wicks away moisture
Cool Breathable Fabric
Static-free
Machine Washable
Shrinkage resistant
Strong and Durable
Snag resistant
Lightweight
Quick Drying
Perfect for travel
Super Soft and Comfortable
Natural Anti-bacterial and Anti-Microbial Treatment

Care for Wicking Sleepwear:
Wash in cool or warm water on gentle cycle. Never use fabric softener or fabric softener sheets because it will minimize the wicking properties of the fabric. If you accidentally use fabric softeners, re-wash the garment in clear water to remove softener residue, so the wicking properties will return to maximum effectiveness. Hang to dry or tumble dry on low. Tumble drying won't damage the garment, but can sometimes create static.

Although Cool-jams has built-in odor protection, after repeated use, wicking fabrics can sometimes develop a bit of an odor. If this should happen to your Cool-jams, we recommend soaking in Oxy Clean or baking soda and water solution for 15 minutes before washing. We also have found a few detergents that are helpful for odor elimination without damaging the fabric's wicking ability. Some of our recommendations include: Kirkland Ultra Clean with patented odor release technology, Arm and Hammer Liquid detergent with Oxyclean and Tide Pods plus Febreze.

Care for Bedding Products:
Machine wash warm or cold, gentle cycle. Use a mild laundry detergent, and avoid liquid chlorine bleach (LCB), fabric softener, dryer sheets, and washer or dryer balls. If you use chlorine-free bleach, be careful to not pour it directly onto your bedding. You must pre-dilute it before adding to wash. Tumble Dry on low or medium heat and remove promptly from dryer to prevent excessive wrinkling. 

Bedding

Both our Cool-jams™ bamboo rayon bedding and Outlast bedding by Cool-jams™ are temperature-regulating and very effective for helping with night sweats and nighttime temperature control. Rayon from bamboo bedding uses the natural cooling, wicking and antimicrobial properties of bamboo to make these products so effective. Our bamboo products are cooler to the touch than cotton, wick heat and moisture faster than cotton and are naturally antimicrobial and antibacterial. Not only are they super effective for night sweats, but they are the softest sheets, blankets and pillow cases that we've ever felt anywhere. We currently offer bamboo rayon sheets, rayon from bamboo duvets and coverlets and rayon from bamboo pillowcases.

Our Cool-jams™ temperature-regulating bedding uses special Outlast technology that helps to regulate the body temperature through proactive heat and moisture management. Our Cool-jams™ bedding products balance the temperature under the covers by absorbing heat when it gets too warm and releasing it back when you cool down. By doing so, it keeps the temperature and humidity within your bed in the optimum range for restful sleep. The bedding is not a wicking product like bamboo bedding but a heat management technology. Our Outlast technology is incorporated into a vast array of Cool-jams™ products, including cooling mattress pads, cooling sheets, cool pillows and cooling blankets - all designed to help you get a more restful night's sleep!

Our temperature controlled sheets and bedding work best when the room temperature is between 65°F and 68°F. The Better Sleep Council recommends setting your room temperature in this range, and we have developed our products to work best in this range as well.

None of our bedding products can substitute for an air conditioner but aid in temperature-balancing. In this sense, we like to describe our products as products that help keep you thermally neutral while sleeping to provide a more comfortable night's sleep.

It's no secret: Women who experience hot flashes have a tough time sleeping. Both Cool-jams™ wicking rayon from bamboo or our Outlast temperature-regulating bedding products can help buffer those temperature swings by keeping the body cool and dry and absorbing excess heat to help you get a better night's sleep. 

The answer is yes...especially if you suffer from thermal incompatibility with your bed partner. Do you sometimes feel cold while your bed partner feels hot? Before you head to the couch, consider the temperature-regulating benefits of our Cool-jams™ bedding products. Our bamboo and temperature-regulating bedding products can help adapt your own unique temperature needs by keeping you and your partner more comfortable for a better night's sleep. 

We rarely think about the mattress pad we use on our beds, but we should. Mattress pads made with Outlast materials have the unique ability to keep your temperature balanced and comfortable so you can get a better night's sleep. Our cooling mattress pad is especially helpful when you use a memory foam mattress since this type of mattress tends to overheat. 

Whoever said "love conquers all" never slept with someone who stole all the covers. For the sake of a better night's sleep and stronger relationships everywhere, bedding with cooling properties works to balance your changing temperature, helping you sleep more soundly throughout the night. No more throwing off or stealing covers from your bed partner. Cool-jams™ cooling comforters and stay cool blankets can help!

Our cooling rayon from bamboo sheets and our Outlast temperature-regulating bed sheets are extremely helpful when you suffer from night sweats, hot flashes or live in warm climates. Combined with our cool mattress pad and cool pillow, you'll sleep cooler, drier and more comfortably every night. 

You know the story; throughout the night, you flip the pillow in search of the cool side. The pillows we offer are made with Outlast materials so you can finally sleep throughout the night without having to search for the cool side of the pillow! Our cooling temperature-regulating pillows will make a great night's sleep a normal occurrence. 

Our Cool-jams™ technology by Outlast was originally developed for NASA. It was designed to help regulate body temperature through proactive heat management. Our special technology works continuously to manage the build-up of heat and moisture under the covers caused by fluctuations in skin temperature. By proactively managing heat build-up next to skin, our Cool-jams™ bedding with Outlast technology helps individuals sleep at just the right temperature for a great night's sleep. 

We offer two types of Cooling Bedding products: Cool-jams temperature regulating technology and our naturally cool hypoallergenic Bamboo products. All of our bedding products use advanced heat and moisture management technology which is incorporated into a vast array of products, including sheetsmattress pads, comforterspillows, and blankets - all designed to help you get a more restful night's sleep!

Traditional bedding traps body heat beneath the covers, preventing your body from cooling down and making it difficult to fall asleep. Bedding created with Cool-jams smart fabric technology manages the buildup of heat by absorbing excess heat and allowing your bed to maintain a more balanced temperature under the covers.

Visit this link to learn more about our Cool-jams Bedding Products. 

Machine wash warm or cold, gentle cycle. Use a mild laundry detergent, and avoid liquid chlorine bleach (LCB), fabric softener, dryer sheets, and washer or dryer balls. If you use chlorine-free bleach, be careful to not pour it directly onto your bedding. You must pre-dilute it before adding to wash. Tumble Dry on low or medium heat and remove promptly from dryer to prevent excessive wrinkling. 

Company Info

Cool-jams products are manufactured in our facilities located in the US and Taiwan. We have been manufacturing new and innovative fabrics for over 30 years. We are especially proud of the moisture wicking smart fabric we use in our Cool-jams Sleepwear Products. In fact, Cool-jams has complete control over all aspects of production from design, fabric production, dyeing and finishing, stitching and distribution. With so much control over the manufacturing process, we guarantee that every garment you purchase from Cool-jams will be the highest quality possible. 

Cool-jams is a US based business located in San Diego, CA. Besides manufacturing our Cool-jams products, it takes a lot more to make our company tick. Cool-jams is proud to say that we employ hundreds of North Americans doing all kinds of jobs from product development, customer service, marketing, inventory management, order fulfillment to name a few of the many jobs our wonderful employee's perform. 

If you are interested in becoming a wholesaler or affiliate marketer of our Cool-jams products, in the US or overseas, please contact us today for more information. Or you can apply for a wholesale account via at the top of our home page.

We are currently accepting applications for distributorships several locations outside the US and Canada. If you have interest in this opportunity, please visit our contact page to tell us more about your company. Cool-jams is the fastest growing specialty sleep products company in the world and we look forward to speaking with you. 

Every time you make a purchase at Cool-jams.com you help us support many deserving charities around the world. At Cool-jams Inc., we strongly believe that we are all placed on this earth to make a difference. Each year we try to make our difference by donating our time, products and profits to a variety of well deserving charities.

If you are interested in learning more about Cool-jams Charitable Giving, visit our Social Responsibility page to learn more.