Cool-Jams Instant E-Gift Certificate

Returns & Exchanges- Sleepwear

What is the return policy for sleepwear?

Any returns must be received at our warehouse within 30 days from purchase date. Be sure to try your sleepwear on before washing or wearing to ensure the fit is right for you. We accept returns and exchanges on any unused/unwashed sleepwear products only. Items should be returned in the condition they were shipped; unworn, undamaged, fragrance-free and with original tags attached.  Quality control reserves the right to charge a cleaning fee of 25% of product cost for any worn or damaged items so that we can sterilize and donate to charity.

Considering your purchase? Not sure if Cool-jams is right for you? Please reach out to us via our contact form with any questions.  We will be more than happy to help you make a good purchase decision.

Note: Holiday purchases made in October, November and December have an extended return window through Jan. 15.

What can I do if I notice a material defect on my product?

It is rare that we find defects in our product, but if you notice a defect within 30 days of purchase, please contact our customer service team immediately at info@cool-jams.com to discuss return options.

How do I start a sleepwear return?

Not quite right?  You can start your return process here:  Cool-jams Returns 

We accept returns on unused/unwashed sleepwear within 30 days from purchase date.   Once a return is requested, our team will review the request and provide instructions.

For international orders, please contact customer service at info@cool-jams.com

Can I get a refund on my sleepwear return?

Absolutely!  Simply request a refund when you open up a return request. We will provide a prepaid label for your convenience.  Once the return is received and processed at our warehouse, we will process a refund to your original payment method for your product.  The label fee, $7.95, will be deducted from your refund amount. If you choose to exchange there is no charge for the return label.

Please note: Original shipping and handling charges are non-refundable.

I want to exchange for a different size or color…

Sure, no problem.  When you open your return request, note that you would like an exchange and indicate the size and color you would like. We will provide a complimentary prepaid label for your convenience.  We allow one complimentary exchange per order. If you wish to exchange an item a second time, you may contact customer service at info@cool-jams.com for 2nd exchange options.

Please note that some overstocked sizes/colors have been discounted. If there is a price difference for the new item you are requesting, we will contact you with the balance due

Can I exchange for another style?

If you are not happy with the style you chose, you may request to return for store credit.  Visit Cool-jams Returns and open up your request.  Indicate that you would like store credit.  We will provide a prepaid label for your convenience.  Once the return is received and processed at our warehouse, we will provide store credit in the form of a code to be used at checkout for your new purchase.  The label fee, $7.95, will be waived when requesting store credit.

Please note: Original shipping and handling charges are non-refundable.

How long will it take for my return/exchange/store credit to be processed?

We want to complete your request as soon as possible, but please allow at least two weeks for the item to arrive back at our warehouse and for us to process your request. Refunds will be processed back to the original payment method but may take an additional two days to be posted to your account. 

Quality control reserves the right to charge a cleaning fee of 25% of product cost for any worn or damaged items so that we can sterilize and donate to charity.  If your item does not pass inspection upon return, we will contact you immediately.

Can I return/exchange an international order?

We do apologize, but at this time international orders cannot be processed via our Returns Tool. Should you need to return or exchange your item, please contact us at info@cool-jams.com and we will provide instructions for you.

Returns & Exchanges– Bedding

What is the return policy for bedding?

Any returns must be received at our warehouse within 30 days from purchase date.  We accept returns on any unwashed/unused bedding products only. Items should be returned in the condition they were shipped and still in their original package.

Considering your purchase? Not sure if Cool-jams is right for you? Please reach out to us via our contact form with any questions.  We will be more than happy to help you make a good purchase decision.

How do I start a bedding return?

Not quite right?  Let us know right away and start your return process here:  Cool-jams Returns 

We accept returns on unwashed/unused bedding within 30 days from purchase date.   Once a return is requested, our team will review the request and provide instructions.

For international orders, please contact customer service at info@cool-jams.com

Can I get a refund on my bedding return?

No problem as long as the item has not been washed or used.  Simply request a refund when you open up a return request.  We will provide a prepaid label for your convenience. Once the return is received and processed at our warehouse, we will process a refund to your original payment method for your product.  The label fee, $7.95, will be deducted from your refund amount. 

Please note: Original shipping and handling charges are non-refundable.

Can I get an exchange my bedding return?

Oh, so sorry, we do not offer exchanges for bedding. When you return an item, we will simply provide a refund for any unused/unwashed bedding returns.  If you require a different size or color, please place a new order online.

Yes we will happily take orders over the phone. Please contact Cool-jams at 888-849-0013. If our operators are busy, leave a message and someone will call you back generally within a few hours.

We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order can ship. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. 

Once your order is shipped you will receive a shipping confirmation email with a tracking link. You can use the link provided to check your order status at anytime. 

After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there. 

Our Cool-jams gift certificates are sent via email as soon as the order is confirmed and payment is processed. This is generally less than an hour after the order has been placed. Once you receive the gift card link, you can use it for yourself or add a personal message and forward to the gift recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "gift card or discount code" during check-out. Please note that gift certificates cannot be applied to shipping or taxes. They can be used for product only.

Due to the incredibly high volume of online sales at this time, all of our shipping carriers are reporting delays in shipping times. Additionally we are not able to process our orders within the normal 24 hours of receipt due to staffing and extra restrictions required at this time. We apologize if your package does not arrive within the estimated shipping time frame. We are doing everything humanly possible on our end to expedite the shipping process at our warehouse. Once a package leaves our facility, it is out of our control.  Please be patient if the package is a few days late. Express (1-2 business day) and expedited (3-5 business day) shipping methods cannot be guaranteed due to many carrier delays. We apologize in advance for this inconvenience.

Shipping charges depend on the weight of the package and your location. You will be able to view shipping charges before ordering by entering your shipping address, selecting the shipping method you prefer.

We rate shop to select the most economical method to your location. Most often this method includes USPS, so be sure that you enter an address that accepts USPS delivery. We are not responsible for shipping delays that are a result of credit card/billing problems, weather conditions, product availability delays, or order changes made after the order has been placed.

Continental USA (excludes Hawaii, Overseas military bases and territories):

Free economy shipping over $100 (5-10 business days) 
Standard Ground (5-10 business days)
Expedited (3-5 business days) Express (1-2 business days)

Hawaii, US territories and overseas military locations: 
Standard Ground (6-12 business days) 
Expedited (3-6 business days)
Express (1-3 business days)

International Shipments:
We are not responsible for any duties or fees imposed by the governments of any country outside the USA. Sometimes customs clearing can add a few extra days to the delivery time frame. Standard (6-14 business days)

Normally all in -stock orders are shipped within 1 to 24 hours after the order is received except orders placed Friday afternoon through Sunday will be shipped Monday am. Due to Covid 19 restrictions and unprecedented online volume we are not able to process our orders within the normal 24 hours, but rest assured we are doing our humanly best to process orders ASAP. Also possible shipping delays during busy holiday time periods.

All sleepwear is shipped from our St. Louis, MO warehouse. Bedding is shipped out of either our Utah or Washington warehouse. If bedding is a part of your order, you may receive 2-3 different tracking #'s. Cool-jams ships worldwide to 150 countries. Note international shipping info below.  

If your order qualifies for free shipping, you'll be able to select the "Free Ground Shipping US" option at check-out for free shipping within the continental USA. This offer is valid for any order over $100 (after any applicable discounts) and does not include Hawaii, US territories, Canada and overseas military bases outside the continental USA. Choose an alternate shipping option when shipping outside the continental US. You will be able to view all shipping charges during checkout by entering your shipping address and selecting the shipping method.  Shipping time for Free Economy is 5-10 days depending on specific location and weather conditions.  

Cool-jams Sleepwear has partnered with a trusted third-party company called Glopal to ship our international orders. If you are a retail customer located outside the USA, you will be provided the option to view our site in your own language. We use Paypal checkout for all international orders so you can pay with any credit or Paypal funds. All international shipments are insured for your convenience. Please note that you will not have the option to prepay duties and taxes until early April 2020, so you may have some additional changes imposed by your respective government. Once your order is shipped, you will receive a tracking number via email.

Shipping costs may vary considerably based on four factors:
• Order size & weight
• Destination Country
• Shipping preference 
• Duties and taxes collected by your government (if you choose to prepay)

Exact shipping charges are determined during the checkout process based on the factors above. To see the shipping costs for your specific internal order, please continue shopping and begin your checkout.

We ship to over 100 countries. Should you have questions you can reach out to Cool-jams directly at info@cool-jams.com or to Glopal Customer Service

Ground US/Free Economy: If your order is placed M-F, your order will usually leave our facility either the same business day or the next business day. Weekend orders are shipped the following Monday. Normal shipping time is 5-10 business days (depending on specific location and weather conditions). Ground shipments to Hawaii and Canada can take up to 14 business days. See international shipping for all other countries.

Expedited Shipping: This shipping method takes 3-5 business days (3-6 days outside contiguous US) and is shipped via most economical expedited method. If your order is placed M-F the order will be shipped the same business day or next business day depending on when the order is received. Weekend orders will be shipped the following Monday.

Express Shipments: If your order is placed M-F, your order will leave our facility either the same business day or the next business day depending on when the order is received. Normal express is 1-2 days.  Express shipments to Canada take 2-5 business days due to customs clearance time.

International Orders: Shipping time for international orders typically take 10-14 days depending on the destination. Sometimes there is a delay due to customs clearance by a respective government. 

We are not responsible for shipping delays that are a result of credit card/billing problems, weather conditions, product availability delays, or order changes made after the order has been placed.

We are advising all customers to shop early to ensure timely holiday delivery. Due to a high volume of online shopping and continued Covid restrictions, at this time all shipping carriers are no longer guaranteeing shipping windows. In the event the shipment misses the expected shipping window, we cannot offer refunds for ground, expedited and express shipping due to the current delays all carriers are experiencing. Please know that we will do our absolute best to ship as fast as humanly possible, but some delays will be out of our control. 

Below we have listed our best estimates for last shipping dates to receive your order by December 24 for each of our shipping methods:

US Orders: 

GROUND/FREE ECONOMY: Order by Dec. 14 1:00 pm PST

EXPEDITED: Order by Dec. 17th 1:00 pm PST. 

EXPRESS SHIPPING, by Dec. 21th 1:00 pm PST.

Canadian Orders:  Order by Dec. 11 1:00 PM PST

International Orders: Must select international check-out. Place order by Dec. 4 for best chance of delivery by Dec. 24. Once you select international check-out you will have the choice to pay more for expedited delivery and to prepay duties and taxes.

The  men's and women's size charts are located just under the product description on every product page along with other helpful links. Click to check your size before you make your purchase. 

Cool-jams' award winning sleepwear is great for travel because its  lightweight, compact, wrinkle resistant and quick drying. In fact you won't find a more comfortable travel pajama anywhere. Once you try Cool-jams we know you won't leave home without them. 

All of our Cool-jams wicking pajamas and nightgowns are manufactured using our exclusive moisture wicking  polymicrofiber smart fabric with incredible wicking and quick-dry properties. The fiber content is 100% polymicrofiber with the exception of our midnight color which contains 35% rayon to give it the melange look.  The hand-feel and amount of stretch is like a super soft cotton t-shirt material. The poly microfiber yarn we use in our fabric has advanced evaporation and thermo-regulation properties, which helps to reduce the body's temperature to ensure a great night’s sleep. In fact, testing shows that our Cool-jams fabric wicks and dries 4 times faster than cotton or poly/cotton. We've also tested every leading wicking sleepwear brand and found that there is no other brand with a more effective moisture wicking fabric than Cool-jams. Unlike other wicking fabrics, the wicking ability of Cool-jams is scientifically woven into the fabric, so the wick never washes out. This feature translates to a cool comfortable sleep regardless of how warm you get. Learn more about the science behind our Cool-jams Sleep Technology.

Regular cotton fabrics are relatively absorbent, but keep the moisture next to the skin because cotton dries slowly keeping you wet and uncomfortable. Polyester fabrics are not absorbent, thus keeping you hot and sticky. Cool-jams Sleepwear is made of 100% poly microfiber with superior wicking properties to absorb heat and moisture faster than cotton or polyester. Additionally, the fabric draws the moisture and heat away from the skin and then dries very quickly. In fact it dries 4 times faster than regular woven or knit cotton fabrics. Customers and experts alike tell us that Cool-jams are a great solution for women suffering from menopause hot flashes, for those living in warm climates, or for anyone just trying to stay cooler at night. *Note our midnight color has 35% rayon to achieve the variegated color effect.

To enhance the moisture wicking and quick dry features of your Cool-jams sleepwear, we recommend  having air flow in your room (fan or open window) and minimal or light bed covers. 

The drying time for Cool-jams Sleepwear depends on several factors: room temperature, room humidity and the amount of moisture left in the fabric after washing. If you are hand washing, we recommend hand wringing first and then wringing inside a twisted towel for a faster drying time. Depending on all of the above factors, dry time can be 5 minutes (tumble dry) to 4 hours (hanging). Sorry that we cannot be more specific, but we can tell you that based on side-by-side testing, Cool-jams is the fastest drying microfiber sleepwear currently available in the marketplace. This quick drying feature is one of the many reasons so many customers purchase our sleepwear for travel and temperature regulation.

It is not a problem to put Cool-jams in the dryer as long as you do not use fabric softener or softener sheets which diminish the fabric's wicking ability. Also some customers in dry climates notice a bit of static when Cool-jams are placed in the dryer.  The dry time in an automatic dryer is 5 minutes or less.  

The softness comes from a very thin micro-fiber yarn with four times the filaments of other yarns. When we manufacture our fabric we use hundreds of strands of this unique, breathable yarn which gives Cool-jams its silky, soft, cotton like hand-feel.

Feels Like Cotton
Controls Body Temperature
Wrinkle-free
Wicks away moisture
Cool Breathable Fabric
Static-free
Machine Washable
Shrinkage resistant
Strong and Durable
Snag resistant
Lightweight
Quick Drying
Perfect for travel
Super Soft and Comfortable
Natural Anti-bacterial and Anti-Microbial Treatment

Care for Wicking Sleepwear:
Wash in cool or warm water on gentle cycle. Never use fabric softener or fabric softener sheets because it will minimize the wicking properties of the fabric. If you accidentally use fabric softeners, re-wash the garment in clear water to remove softener residue, so the wicking properties will return to maximum effectiveness. Hang to dry or tumble dry on low. Tumble drying won't damage the garment, but can sometimes create static. If you live in a dry climate or have problems with static in your Cool-jams products, read our blog post regarding natural ways to get rid of static cling. 

Although Cool-jams has built-in odor protection, after repeated use, wicking fabrics can sometimes develop a bit of an odor. If this should happen to your Cool-jams, we recommend soaking in Oxy Clean or baking soda and water solution for 15 minutes before washing. We also have found a few detergents that are helpful for odor elimination without damaging the fabric's wicking ability. Some of our recommendations include: Kirkland Ultra Clean with patented odor release technology, Arm and Hammer Liquid detergent with Oxyclean and Tide Pods plus Febreze.

All of our Cool-jams™  bedding  products are temperature-regulating and very effective at helping with night sweats and nighttime temperature control. Both our bamboo and Tencel bedding use the natural cooling, wicking and antimicrobial properties of bamboo and eucylyptus to make these products so effective. Our cooling bedding is cooler to the touch than cotton, wicks heat and moisture faster than cotton and is naturally antimicrobial and antibacterial. Not only are these products super effective for combating night sweats, but they are hand's down the softest sheets, blankets and pillow cases we have found anywhere . We currently offer cooling sheets, bamboo duvet covers, coverlets and cooling pillowcases.

Our Cool-jams™  mattress toppers, mattress protectors and cooling pillows use a temperature-regulating  phase change technology and cooling gel that helps to regulate the body temperature through proactive heat and moisture management. Our Cool-jams™ bedding products balance the temperature under the covers by absorbing heat when it gets too warm and releasing it back when you cool down. By doing so, it keeps the temperature and humidity within your bed in the optimum range for restful sleep.  All of our bedding was designed to help you get a more restful night's sleep!

Our temperature regulating sheets and bedding work best when the room temperature is between 65°F and 68°F. The Better Sleep Council recommends setting your room temperature in this range, and we have developed our products to work best in this range as well.

None of our bedding products can substitute for an air conditioner but aid in temperature-balancing. In this sense, we like to describe our products as products that help keep you thermally neutral while sleeping to provide a more comfortable night's sleep.

It's no secret: Women who experience hot flashes have a tough time sleeping. All of our moisture wicking and temperature regulating bedding can help buffer those temperature swings by keeping the body cool and dry and absorbing excess heat to help you get a better night's sleep. 

The answer is yes...especially if you suffer from thermal incompatibility with your bed partner. Do you sometimes feel cold while your bed partner feels hot? Before you head to the couch, consider the temperature-regulating benefits of our Cool-jams™ bedding products. Our large variety of cool wicking bamboo, Cool Tencel and temperature-regulating bedding products can help adapt your own unique temperature needs by keeping you and your partner more comfortable for a better night's sleep. 

We rarely think about the mattress topper or mattress protector we use on our beds, but we should. Mattress toppers made with cooling gel and phase change materials have the unique ability to keep your body temperature balanced and comfortable so you can get a better night's sleep. Our cooling mattress topper and mattress protector are especially helpful when you used with a memory foam mattress since this type of mattress tends to overheat. 

Whoever said "love conquers all" never slept with someone who stole all the covers. For the sake of a better night's sleep and stronger relationships everywhere, bedding with cooling properties works to balance your changing temperature, helping you sleep more soundly throughout the night. No more throwing off or stealing covers from your bed partner. Cool-jams™ cooling comforters and stay cool blankets can help!

Our cooling Rayon from Bamboo sheets and our cool Tencel temperature-regulating bed sheets are extremely helpful when you suffer from night sweats, hot flashes or live in warm climates. Combined with our cool mattress topper and cool pillow, you'll sleep cooler, drier and more comfortably every night. 

You know the story; throughout the night, you flip the pillow in search of the cool side. The pillows we offer are made with temperature regulating phase change outer fabric with cooling gel on the inside, so you can finally sleep throughout the night without having to search for the cool side of the pillow! After trying out 100's of pillows, we finally found the pillow we believe is the absolute best for a cooler and more comfortable night's sleep. Our cooling temperature-regulating pillows will make a great night's sleep a normal occurrence. 

All of our Cool-jams cooling bedding products were designed to help our customers achieve a blissful night's sleep.  The temperature regulating cool gel, phase change technology and our naturally cool hypoallergenic bamboo products use advanced heat and moisture management technology which is incorporated into a vast array of products, including sheets, mattress toppers, duvet covers, pillows, and blankets - all designed to help you get a more restful night's sleep!

Traditional bedding traps body heat beneath the covers, preventing your body from cooling down and making it difficult to fall asleep. Bedding created with Cool-jams smart fabric technology manages the buildup of heat by absorbing excess heat and allowing your bed to maintain a more balanced temperature under the covers.

Visit this link to learn more about our Cool-jams Bedding Products. 

Laundering of linens and bed covers: Machine wash warm or cold, gentle cycle. Use a mild laundry detergent, and avoid liquid chlorine bleach (LCB), fabric softener, dryer sheets, and washer or dryer balls since these products will diminish the wicking ability of the fabric. If you use chlorine-free bleach, be careful to not pour it directly onto your bedding. You must pre-dilute it before adding to wash. Tumble dry on low or medium heat and remove promptly.

If you have excess wrinkling, we have a trick we have discovered. You can try putting the sheets back in the dryer on high for 10 minutes with a damp wash cloth and remove promptly from dryer to smooth out wrinkles.

Stains: for body or facial oils, you can pre-wash or soak the sheets with ¼ cup of Dawn dishwashing liquid, as Dawn is a natural degreaser, then launder as usual.  As soon as you see an oil stain, pre-treat so that the stain is not ‘set’ in the dryer.  For all other stains, you can Spray Oxy Clean, use bleach, or Grandma’s Miracle Spot Remover directly onto the stain, then launder as usual.   Or a mix of 1-part white vinegar to 4-parts water, spray or pour directly onto the stain, then launder as usual.

Bamboo Products:  Wash the bamboo bedding before using to allow for the shrinkage that happens during the first washing of bamboo. We’ve over-sized the linens to allow for that shrinkage, so if you don’t wash first; you’ll think they’re too big. Note: Bamboo comes out of the washer feeling stiff and canvas-like, that’s normal so don't worry that you've harmed your linens.

Cool-jams is a US based business located in San Diego, CA. Besides manufacturing our Cool-jams products, it takes a lot more to make our company tick. Cool-jams is proud to say that we employ hundreds of North Americans doing all kinds of jobs from product development, customer service, marketing, inventory management, order fulfillment, warehousing to name a few of the many jobs our wonderful employees perform. 

Cool-jams sleepwear is sourced and manufactured in our certified facilities located in Taiwan and Thailand. Cool-jams bedding is designed and sourced in the USA and manufactured at a variety of facilities in India and China. All of our facilities are certified and practice sustainable manufacturing procedures and provide living wages and quality working conditions for all employees. Our facilities hold both environmental sustainability and quality workplace certifications: Oeko-tex 100 and BSCI (Business Social Compliance Initiative)

We have been manufacturing new and innovative fabrics for over 30 years. We are especially proud of the moisture wicking smart fabric we use in our Cool-jams Sleepwear Products. In fact, Cool-jams has complete control over all aspects of production from design, fabric production, dyeing and finishing, stitching and distribution. With so much control over the manufacturing process, we guarantee that every garment you purchase from Cool-jams will be the highest quality possible. 

If you are interested in becoming a wholesaler or affiliate marketer of our Cool-jams products, in the US or overseas, please contact us today for more information. Or you can apply for a wholesale account via at the top of our home page.

We are currently accepting applications for distributorships several locations outside the US and Canada. If you have interest in this opportunity, please visit our contact page to tell us more about your company. Cool-jams is the fastest growing specialty sleep products company in the world and we look forward to speaking with you. 

Every time you make a purchase at Cool-jams.com you help us support many deserving charities around the world. At Cool-jams Inc., we strongly believe that we are all placed on this earth to make a difference. Each year we try to make our difference by donating our time, products and profits to a variety of well deserving charities.

If you are interested in learning more about Cool-jams Charitable Giving, visit our Social Responsibility page to learn more.

We use no harmful chemicals or pesticides in the growing of our raw materials or in the production of our products. We only use EPA approved dyes and non toxic chemicals in our production process to provide you with the best sleep products possible

We have been growing rapidly and are adding lots of new team members in a variety of positions. If you are interested in working for us, please send a resume to info@cool-jams.com and tell us about yourself.