Return an item
We accept returns & exchanges on unused sleepwear. For bedding, we offer refunds/no exchanges on unused returns. Returns must be received within 30 days of purchase. Holiday purchases have an extended return window through Jan. 15.
All returns must be sent to the correct warehouse as indicated on the label provided. Items not returned to the correct warehouse will result in additional fees.
Once a return or exchange is requested, a team member will review and get back to you ASAP. View full return policy here https://www.cool-jams.com/policies/refund-policy
We offer free sleepwear exchanges for same style but different color or size (US orders only). If requesting an exchange for a different style, we will provide store credit. All store credits will be sent in the form of a discount code (there's no return label charge when requesting store credit). Refunds will be processed back to initial form of payment. For refunds, the return label cost will be deducted.