24/7 TOLL FREE ORDERS: 888-849-0013

Customer Care & FAQ
Thank you for choosing Cool-jams Sleepwear. At Cool-jams, we work hard to provide our customers with the best possible customer servicee.
See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

RETURNS

Sleepwear Returns: If you are not satisfied with your sleepwear products for any reason you may return or exchange your item within 90 days. We do not require an Return Authorization (RMA) for sleepwear. There is no cost to exchange your product for a different item except for the postage you pay to return the item. Any shipping fees originally paid on your order are non-refundable. If credit is issued, it will be issued to the credit card used on your original purchase.

Bedding Returns: You can return your product within 90 days. Due to Government Regulations, Cool-jams cannot accept returns on used bedding products; however, if you are unhappy with your bedding for any reason please contact Cool-jams customer service for return options. Any returned bedding products other than defects are subject to a 10% restocking charge. Any shipping fees originally paid on your order are non-refundable. If you need to make a return or exchange on any bedding product, you will need to request a return authorization number by contacting Cool-jams via our customer care request form. Contact Cool-jams about your return.

If it is our mistake and we've sent you the wrong product or size, we will pick up the package at our expense and exchange for the correct size or product.

We don't often have product defects, but if you discover a defect on any of our products, please send an image of the product defect to our customer service team at info@cool-jams.com and we will do our best to remedy the problem.

For international orders, we can accept returns or exchanges, however all inquiries (other than US or Canada) should be directed to GlobalShopex at customerservice@globalshopex.com, 786-314-7144 or GlobalShopex Customer Service Department.
Product must be returned to us in its original condition with original packaging complete with tags, bags, instructions and inserts within 90 days of purchase. We cannot accept returns on products that have been customized. All returns must be accompanied by our return/exchange form and must be sent to the correct warehouse. See return forms below to use for bedding and sleepwear. If there is a cost difference between your returned item and the replacement item, we will credit or charge your credit card accordingly. We will not charge additional shipping for a product exchange. Once we receive your return, please allow 2 weeks for processing.

Please select the appropriate return form below. Note that the sleepwear shipping label is not prepaid and can be used for sleepwear returns only. All bedding returns require a special returns authorization (RA#) and must be sent to our bedding warehouse.

Sleepwear Return Form

Sleepwear Return/Exchange Label

Bedding Return Form

ORDERING ONLINE

Using your credit card on Cool-jams.com is guaranteed to be safe and secure. We take extensive steps to process all of our internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing a secure, worry-free shopping experience. Read our Privacy & Security policy.
Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

SHIPPING

You will be able to view shipping charges before ordering by entering your shipping address, selecting the shipping method and then clicking "apply".

Ground shipping is $8.95 flat rate to all US states. Canada ground shipping rates start at $19 depending on the weight of the package. USA Ground in the Continental US (takes 3-10 days depending on location and weather conditions) Ground shipments to Hawaii can take up to 14 business days. Ground shipments to Canada usually take 6-12 days.

USPS Priority Mail (2-3 days) starts at $9.95 per order and goes up depending on weight of package and number of items ordered.

UPS Next Day Air takes 1 business day. UPS 2 day takes 2 business days. UPS 3 Day takes 3 business days and UPS Ground takes 3-10 business days depending on locations and weather conditions. UPS charges are calculated by weight and zip code. You will be able to view any shipping charges before the order is placed.

All International shipments (excluding Canada) are now processed through GlobelShopex our international shipping partner. Choose the international shipping option at check-out for all international orders. See info below.
US ground orders are shipped via USPS or UPS so if your USPS and UPS delivery addresses are different, please be sure to enter both addresses at check-out. Air (1-2 day) shipments are shipped via USPS. Next Day Air shipments are shipped via UPS Next Day.

Canadian ground orders are shipped via USPS/Canada Post. Expedited shipments to Canada use UPS Worldwide Expedited (2-3 business days).

All shipments to any other country outside the US should use our International Check-out option.

All in stock orders are shipped within 2 to 24 hours after the order is received except orders placed Friday afternoon through Sunday. Weekend orders will be shipped the following Monday. Please note, possible shipping delays during busy holiday time periods.

Bedding is shipped out of a different warehouse than our sleepwear. If bedding is a part of your order, you may receive two packages. Cool-jams ships worldwide to 150 countries. Note international shipping info below.
Select the "Free Ground Shipping US" option at check-out for free shipping within the continental US on your entire order. This offer does not include states or US territories outside the continental US. Choose an alternate shipping option when shipping outside the continental US. You will be able to view all shipping charges during checkout by entering your shipping address, selecting the shipping method and clicking the "apply" button. Shipping time for Free Economy is 3-10 days depending on specific location and weather conditions.
Cool-jams Sleepwear has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international retail and wholesale customers. If you are a retail customer, simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com, 786-314-7144 or GlobalShopex Customer Service Department.

Please note that if you wish to become one of our Cool-jams International Wholesalers, use the contact form at the top of this page to request more information about Cool-jams International Wholesale opportunities.

Shipping costs may vary considerably based on four factors:
• Order size & weight
• Destination Country
• Shipping preference
• Duties and taxes collected by your government

These are determined during the checkout process. To see the shipping costs for your specific order, please continue shopping and begin your checkout.

We ship to over both retail and wholesale orders to 150 countries and we provide international customer support in multiple languages via phone (including local international phone numbers) chat and email.
We are not responsible for shipping delays that are a result of credit card/billing problems, weather conditions, product availability delays, or order changes made after the order has been placed. If your order is confirmed, you can expect the following delivery times.

Ground US/Free Economy: If your order is placed M-F, your order will usually leave our facility either the same business day or the next business day. Weekend orders are shipped the following Monday. Normal shipping time is 3-10 business days (depending on specific location and weather conditions). Ground shipments to Hawaii and Canada can take up to 14 business days. See international shipping for all other countries.

Priority Mail: This shipping method takes 2-3 business days and is shipped via USPS Priority Mail. If your order is placed M-F the order will be shipped the same business day or next business day depending on when the order is received. Weekend orders will be shipped the following Monday.

Air US: If your order is placed M-F, your order will leave our facility either the same business day or the next business day depending on when the order is received. Air US shipments are shipped via USPS Express Mail. Normal air shipping is 1-2 days in the US. Weekend orders will be shipped the following Monday.

UPS Next Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 1 business day. Weekend orders will be shipped the following Monday.

UPS 2 Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 2 business days. Weekend orders will be shipped the following Monday.

UPS 3 Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 3 business days. Weekend orders will be shipped the following Monday.

UPS Ground: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 5-7 business days. Weekend orders will be shipped the following Monday.

International Orders: Shipping time for international orders typically take 7-14 days depending on the destination.

PRODUCT INFO

There is a size chart for each style located just under the product description on every product page. Click the blue arrow next to "View Size Chart" to check your size before you make your purchase.
Cool-jams sleepwear products are great for travel because our pajamas are lightweight, compact, wrinkle resistant and quick drying. In fact you won't find a more comfortable travel pajama anywhere. Once you try Cool-jams we know you won't leave home without them.
All of our Cool-jams wicking pajamas and nightgowns are manufactured using our exclusive moisture wicking smart fabric. It feels like a super soft cotton, but has incredible wicking and quick-dry properties. The poly microfiber yarn we use in our fabric has advanced evaporation and thermo-regulation properties, which helps to reduce the body's temperature to ensure a great night’s sleep. In fact, testing shows that our Cool-jams fabric wicks and dries 4 times faster than cotton or poly/cotton. We've also tested every leading wicking sleepwear brand and found that there is no other brand with a more effective moisture wicking fabric than Cool-jams. Unlike other wicking fabrics, the wicking ability of Cool-jams is scientifically woven into the fabric, so the wick never washes out. This feature translates to a cool comfortable sleep regardless of how warm you get. Learn more about the science behind our Cool-jams Sleep Technology.
Regular cotton fabrics are relatively absorbent, but keep the moisture next to the skin because cotton dries slowly keeping you wet and uncomfortable. Polyester fabrics are not absorbent, thus keeping you hot and sticky. Cool-jams Sleepwear is made of 100% poly microfiber with superior wicking properties to absorb heat and moisture faster than cotton or polyester. Additionally, the fabric draws the moisture and heat away from the skin and then dries very quickly. In fact it dries 4 times faster than regular woven or knit cotton fabrics. Customers and experts alike tell us that Cool-jams are a great solution for women suffering from menopause hot flashes, for those living in warm climates, or for anyone just trying to stay cooler at night.
The drying time for Cool-jams Sleepwear depends on several factors: room temperature, room humidity and the amount of moisture left in the fabric after washing. If you are hand washing, we recommend hand wringing first and then wringing inside a twisted towel for a faster drying time. Depending on all of the above factors, dry time can be 20 minutes to 2 hours. Sorry that we cannot be more specific, but we can tell you that based on side-by-side testing, Cool-jams is the fastest drying microfiber sleepwear currently available in the marketplace. This quick drying feature is one of the many reasons so many customers purchase our sleepwear for travel and temperature regulation.

It is not a problem to put Cool-jams in the dryer as long as you do not use fabric softener or softener sheets which diminish the fabric's wicking ability. Also some customers notice a bit of static when Cool-jams are placed in the dryer. The dry time in an automatic dryer is 5 minutes or less.
The softness comes from a very thin micro-fiber yarn with four times the filaments of other yarns. When we manufacture our fabric we use hundreds of strands of this unique, breathable yarn which gives Cool-jams its silky, soft, cotton like hand-feel.
  • Feels Like Cotton
  • Controls Body Temperature
  • Wrinkle-free
  • Wicks away moisture
  • Cool Breathable Fabric
  • Static-free
  • Machine Washable
  • Shrinkage resistant
  • Strong and Durable
  • Snag resistant
  • Lightweight
  • Quick Drying
  • Perfect for travel
  • Super Soft and Comfortable
  • Natural Anti-bacterial and Anti-Microbial Treatment
  • We offer two types of Cooling Bedding products: Cool-jams temperature regulating technology and our naturally cool hypoallergenic Bamboo products. All of our bedding products use advanced heat and moisture management technology which is incorporated into a vast array of products, including sheets, mattress pads, comforters, pillows, and blankets - all designed to help you get a more restful night's sleep!

    Traditional bedding traps body heat beneath the covers, preventing your body from cooling down and making it difficult to fall asleep. Bedding created with Cool-jams smart fabric technology manages the buildup of heat by absorbing excess heat and allowing your bed to maintain a more balanced temperature under the covers.

    Visit this link to learn more about our Cool-jams Bedding Products.
    Care for Wicking Sleepwear:
    Wash in cool or warm water on gentle cycle. Never use fabric softener or fabric softener sheets because it will minimize the wicking properties of the fabric. If you accidentally use fabric softeners, re-wash the garment in clear water to remove softener residue, so the wicking properties will return to maximum effectiveness. Lay your garment flat or hang to dry. Tumble drying won't damage the garment, but can sometimes create static.

    Care for Bedding Products:
    Machine wash warm or cold, gentle cycle. Use a mild laundry detergent, and avoid liquid chlorine bleach (LCB), fabric softener, dryer sheets, and washer or dryer balls. If you use chlorine-free bleach, be careful to not pour it directly onto your bedding. You must pre-dilute it before adding to wash. Tumble Dry on low or medium heat and remove promptly from dryer to prevent excessive wrinkling.

    COMPANY INFO

    Cool-jams products are manufactured in our facilities located in the US and Taiwan. Our founder has been manufacturing new and innovative fabrics for over twenty years. We are especially proud of the moisture wicking smart fabric we use in our Cool-jams Sleepwear Products. In fact, Cool-jams has complete control over all aspects of production from design, fabric production, dyeing and finishing, stitching and distribution. With so much control over the manufacturing process, we guarantee that every garment you purchase from Cool-jams will be the highest quality possible.

    Cool-jams is an US based business located in San Diego, CA. Besides manufacturing our Cool-jams products, it takes a lot more to make our company tick. Cool-jams is proud to say that we employ hundreds of Americans doing all kinds of jobs from product development, customer service, marketing, inventory management, order fulfillment to name a few of the many tasks our wonderful employee's perform!
    If you are interested in becoming a wholesaler or affiliate marketer of our Cool-jams products, in the US or overseas, please contact us today for more information. Or you can apply for a wholesale account via the My Account link at the top of our home page.
    We are currently accepting applications for distributorships outside the US and Canada. If you have interest in this opportunity, please send information about your company to info@cool-jams.com. Cool-jams is the fastest growing specialty sleep products company in the world and we look forward to speaking with you.
    Every time you make a purchase at Cool-jams.com you help us support many women and family centered charities around the world. At Cool-jams Inc., we strongly believe that we are all placed on this earth to make a difference. Each year we try to make our difference by donating our time, products and profits to a variety of well deserving charities.

    If you are interested in learning more about Cool-jams Charitable Giving, please contact us to learn more.

    COOL-JAMS INC.has donated to the following organizations:

    INTERNATIONAL HYPERHIDROSIS SOCIETY: Click the link to learn more about this wonderful organization. For anyone with excessive sweating issues the International Hyperhidrosis Society provides much needed help.

    THE PREUSS SCHOOL UCSD is a unique charter middle and high school for low income, highly motivated students who strive to become the first in their families to graduate from college.

    BREAST CANCER RESEARCH FOUNDATION

    THE FOUNDATION FOR WOMEN which is an organization providing micro-loans to impoverished women around the world. The goal of THE FOUNDATION FOR WOMEN is to eliminate poverty and bring peace to our world by empowering women.

    CHILDREN'S CANCER RECOVERY FOUNDATION

    FOUNDATION FOR CANCER RESEARCH AND WELLNESS

    CENTER FOR COMMUNITY SOLUTIONS which supports shelters for abused women and children, as well as rape crisis centers.

    VOICES FOR CHILDREN which works to provide court appointed advocates to children in the foster care system.

    GIRL SCOUTS OF AMERICA

    SUSAN G. KOMEN FOUNDATION

    NECESSITIES BAG , an organization that provides a tote filled with wound care and comfort and practical items to women facing mastectomies.

    CASA DE AMPARO provides shelter and services for abused children.

    One winner is picked on the first Monday of each month. Entrant can enter by submitting an entry at www.cool-jams.com and follow the links and instructions to complete and submit the registration form including a valid email address. You automatically will receive one (1) entry into the contest Limit: Each participant may enter one (1) time. Multiple entrants are not permitted to share the same email address. Any attempt by any entrant to obtain more than one (1) entry by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that entrant's entries and that entrant may be disqualified. Cool-jams Monthly Pajama Giveaway is open only to legal residents of the fifty (50) United States, the District of Columbia, and Puerto Rico who are at least 18 years old at the time of entry. For a complete list of our PJ giveaway rules visit Cool-jams PJ Giveaway rules.

    Toll Free Orders 24/7

    888-849-0013 Customer Service Contact Form > International Orders Customer Service
    (excluding Canada)
    Global Shopex
    customerservice@globalshopex.com
    786-314-7144 -or- Click Here