See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!
Bedding Returns: You can return your product within 30 days. Due to Government Regulations, Cool-jams cannot accept returns on used bedding products; however, if you are unhappy with your bedding for any reason please contact Cool-jams customer service for return options. Any returned bedding products other than defects are subject to a 10% restocking charge. Any shipping fees originally paid on your order are non-refundable. If you need to make a return or exchange on any bedding product, you will need to request a return authorization number by contacting Cool-jams via our customer care request form. Contact Cool-jams about your return.
Holiday Returns: Don't worry about our 30 day return policy for items purchased in November and December. During these months we extend our returns window until January 31.
If it is our mistake and we've sent you the wrong product or size, we will pick up the package at our expense and exchange for the correct size or product.
We don't often have product defects, but if you discover a defect on any of our products, please send an image of the product defect to our customer service team at email@example.com and we will do our best to remedy the problem.
For international orders, we can accept returns or exchanges, however all inquiries (other than US or Canada) should be directed to GlobalShopex at firstname.lastname@example.org, 786-314-7144 or GlobalShopex Customer Service Department.
Please select the appropriate return form below. Note that the sleepwear shipping label is not prepaid and can be used for sleepwear returns only. All bedding returns require a special returns authorization (RA#) and must be sent to our bedding warehouse.
Sleepwear Return Form
Sleepwear Return/Exchange Label
Bedding Return Form
Ground shipping is $8.95 flat rate to all US states. Canada ground shipping rates start at $19 depending on the weight of the package (additional taxes/duty charges imposed by the Canadian government may apply). USA Ground in the Continental US (takes 3-10 days depending on location and weather conditions) Ground shipments to Hawaii can take up to 14 business days. Ground shipments to Canada usually take 6-12 days.
USPS Priority Mail (2-3 days) starts at $9.95 per order and goes up depending on weight of package and number of items ordered.
UPS Next Day Air takes 1 business day. UPS 2 day takes 2 business days. UPS 3 Day takes 3 business days and UPS Ground takes 3-10 business days depending on locations and weather conditions. UPS charges are calculated by weight and zip code. You will be able to view any shipping charges before the order is placed.
All International shipments (excluding Canada) are now processed through GlobelShopex our international shipping partner. Choose the international shipping option at check-out for all international orders. See info below.
Canadian ground orders are shipped via USPS/Canada Post. Expedited shipments to Canada use UPS Worldwide Expedited (2-3 business days).
All shipments to any other country outside the US and Canada should use our International Check-out option.
All in stock orders are shipped within 2 to 24 hours after the order is received except orders placed Friday afternoon through Sunday. Weekend orders will be shipped the following Monday. Please note, possible shipping delays during busy holiday time periods.
Bedding is shipped out of a different warehouse than our sleepwear. If bedding is a part of your order, you may receive two packages. Cool-jams ships worldwide to 150 countries. Note international shipping info below.
Please note that if you wish to become one of our Cool-jams International Wholesalers, use the contact form at the top of this page to request more information about Cool-jams International Wholesale opportunities.
Shipping costs may vary considerably based on four factors:
• Order size & weight
• Destination Country
• Shipping preference
• Duties and taxes collected by your government
These are determined during the checkout process. To see the shipping costs for your specific order, please continue shopping and begin your checkout.
We ship to over both retail and wholesale orders to 150 countries and we provide international customer support in multiple languages via phone (including local international phone numbers) chat and email.
Ground US/Free Economy: If your order is placed M-F, your order will usually leave our facility either the same business day or the next business day. Weekend orders are shipped the following Monday. Normal shipping time is 3-10 business days (depending on specific location and weather conditions). Ground shipments to Hawaii and Canada can take up to 14 business days. See international shipping for all other countries.
Priority Mail: This shipping method takes 2-3 business days and is shipped via USPS Priority Mail. If your order is placed M-F the order will be shipped the same business day or next business day depending on when the order is received. Weekend orders will be shipped the following Monday.
Air US: If your order is placed M-F, your order will leave our facility either the same business day or the next business day depending on when the order is received. Air US shipments are shipped via USPS Express Mail. Normal air shipping is 1-2 days in the US. Weekend orders will be shipped the following Monday.
UPS Next Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 1 business day. Weekend orders will be shipped the following Monday.
UPS 2 Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 2 business days. Weekend orders will be shipped the following Monday.
UPS 3 Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 3 business days. Weekend orders will be shipped the following Monday.
UPS Ground: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 5-7 business days. Weekend orders will be shipped the following Monday.
International Orders: Shipping time for international orders typically take 7-14 days depending on the destination.
It is not a problem to put Cool-jams in the dryer as long as you do not use fabric softener or softener sheets which diminish the fabric's wicking ability. Also some customers notice a bit of static when Cool-jams are placed in the dryer. The dry time in an automatic dryer is 5 minutes or less.
Traditional bedding traps body heat beneath the covers, preventing your body from cooling down and making it difficult to fall asleep. Bedding created with Cool-jams smart fabric technology manages the buildup of heat by absorbing excess heat and allowing your bed to maintain a more balanced temperature under the covers.
Visit this link to learn more about our Cool-jams Bedding Products.
Wash in cool or warm water on gentle cycle. Never use fabric softener or fabric softener sheets because it will minimize the wicking properties of the fabric. If you accidentally use fabric softeners, re-wash the garment in clear water to remove softener residue, so the wicking properties will return to maximum effectiveness. Lay your garment flat or hang to dry. Tumble drying won't damage the garment, but can sometimes create static.
Although Cool-jams has built-in odor protection, after repeated use, wicking fabrics can sometimes develop a bit of an odor. If this should happen to your Cool-jams, we recommend soaking in Oxy Clean or baking soda and water solution for 15 minutes before washing. We also have found a few detergents that are helpful for odor elimination without damaging the fabric's wicking ability. Some of our recommendations include: Kirkland Ultra Clean with patented odor release technology, Arm and Hammer Liquid detergent with Oxyclean and Tide Pods plus Febreze.
Care for Bedding Products:
Machine wash warm or cold, gentle cycle. Use a mild laundry detergent, and avoid liquid chlorine bleach (LCB), fabric softener, dryer sheets, and washer or dryer balls. If you use chlorine-free bleach, be careful to not pour it directly onto your bedding. You must pre-dilute it before adding to wash. Tumble Dry on low or medium heat and remove promptly from dryer to prevent excessive wrinkling.
Cool-jams is a US based business located in San Diego, CA. Besides manufacturing our Cool-jams products, it takes a lot more to make our company tick. Cool-jams is proud to say that we employ hundreds of Americans doing all kinds of jobs from product development, customer service, marketing, inventory management, order fulfillment to name a few of the many tasks our wonderful employee's perform!
If you are interested in learning more about Cool-jams Charitable Giving, please contact us to learn more.
COOL-JAMS INC.has donated to the following organizations:
INTERNATIONAL HYPERHIDROSIS SOCIETY: Click the link to learn more about this wonderful organization. For anyone with excessive sweating issues the International Hyperhidrosis Society provides much needed help.
THE PREUSS SCHOOL UCSD is a unique charter middle and high school for low income, highly motivated students who strive to become the first in their families to graduate from college.
BREAST CANCER RESEARCH FOUNDATION
THE FOUNDATION FOR WOMEN which is an organization providing micro-loans to impoverished women around the world. The goal of THE FOUNDATION FOR WOMEN is to eliminate poverty and bring peace to our world by empowering women.
CHILDREN'S CANCER RECOVERY FOUNDATION
FOUNDATION FOR CANCER RESEARCH AND WELLNESS
CENTER FOR COMMUNITY SOLUTIONS which supports shelters for abused women and children, as well as rape crisis centers.
VOICES FOR CHILDREN which works to provide court appointed advocates to children in the foster care system.
GIRL SCOUTS OF AMERICA
SUSAN G. KOMEN FOUNDATION
NECESSITIES BAG , an organization that provides a tote filled with wound care and comfort and practical items to women facing mastectomies.
CASA DE AMPARO provides shelter and services for abused children.